Virtual & in-person assistance for students

Effective September 19, 2022

  • Student Services are open for in-person services from 9 a.m. - 3 p.m., Monday - Thursday.
    • Note: In-person services are closed on Fridays, but are available virtually. 
  • Virtual services will be offered 8 a.m. - 4:30 p.m., Monday - Friday. On Tuesdays, limited virtual services will extend to 6:30 p.m. for the following departments:
    • Admissions
    • Advising
    • Financial Aid
    • Registration

Note: Certain departments may have limited staffing, so please check department websites for specific in-person and virtual services.

Student services are available by email, phone, and Zoom. We appreciate your patience as it may take longer to respond to your requests while working remotely.

Don’t forget to register for classes!  You can register online through ctcLink.

If you are not finding the information you need below, please email Info.Central@seattlecolleges.edu.

For assistance with ctcLink, Citrix, MyCentral, and Office 365, contact IT Services.

Access Points: Admissions Outreach are available via e-mail during normal business hours. Outreach hosts drop-in Zoom sessions every Monday and Friday along with periodic future student Information Sessions (also offered in-person on a limited basis). Phone calls placed directly to staff extensions and (206) 934-JOIN are being rerouted in real-time but may go to voicemail if we are in meetings or on the phone with other students.

We still are working for you virtually and in-person to the fullest extent possible, and look forward to helping you navigate the new student journey.

EmailAdmissions.Central@seattlecolleges.edu is checked continuously during normal hours of operation.

Live Chat: The Live Chat icon is visible on the bottom left of your Seattle Central College webpage when staff are available. All conversations occur in real-time. Staff from Outreach Services are providing support, in addition to help from other offices.

Services Offered: Outreach and Admissions are delighted to serve prospective and newly admitted students at Seattle Central College. We currently are enrolling students for the coming terms! Almost all applications are processed through the Admissions team (Running Start should click here for further instructions, and there is a separate application for International Programs). Available services include:  

  • Providing general information about our many transfer and professional/technical degree options;
  • Information about the student experience and how Seattle Central College is right for you;
  • Help with admissions applications & becoming a new student;
  • Processing transcripts from high schools and prior post-secondary institutions; and,
  • Answering questions about programs, policies and other admission-related inquiries.

The Outreach team will resume selected local travel when possible and welcomes invitations to host visits or attend education-related functions.

 

The Academic Advising Center serves students who are transferring or preparing for their professional/technical programs. Advisors can assist with selecting classes, creating education plans, researching major and university admissions requirements, navigating college services, and connecting with appropriate support services.

Virtual Drop-In: If you need to speak with an Advisor as soon as possible, join our online Drop-in sessions through Zoom. We can help plan classes, give entry codes, and more (See our Meet with an Advisor page). Wait time for drop-in depends on how many students are in line and when you joined.

Current Hours:

  • Monday - Thursday from 9 a.m. to 3 p.m.
  • Friday from 9 a.m. to 12 p.m.

The M. Rosetta Hunter Art Gallery 

Gallery Hours: 10:00 a.m. to 3:00 p.m.
Tuesday, Wednesday & Thursday
Admission is free

The mission of the M. Rosetta Hunter Art Gallery at Seattle Central College is to provide a formal venue for the Seattle Central community to experience the visual arts. The gallery also presents activities such as guest lectures and poetry readings that reflect, acknowledge, appreciate, promote, and serve the college's multicultural population. Located across from the Atrium cafeteria in the main building of the college, the gallery can be accessed via the entrance at 1701 Broadway Avenue, near Pine Street in Capitol Hill.

The Career Exploration Center offers academic and career resources to Seattle Central students. We can help:

  • Explore career opportunities, interests, and academic pathways to get there.
  • Provide academic guidance to first year and undecided students on class selection and potential areas of study.
  • Develop resume and cover letter writing skills, & prepare for interviews.
  • Discuss networking, job search methods, and scholarship resources.

Career Exploration Center during Remote Operations

Our team is available via phone and email to help answer basic Career questions and schedule appointments.

New Students: We are able to see all students interested in enrolling at Seattle Central and can help you explore your career and program options. Please call or email us to setup an appointment.

Current Students: Once you’re fully enrolled, you’ll be able to schedule appointments with us through Starfish under “Career Exploration Center-Central”. If this is your first time using Starfish, please read our Starfish IT help page. Click here to a schedule an appointment.

Counseling Services in Remote Operations

Counselors will be offering virtual counseling sessions to currently enrolled Seattle Central College students via Zoom or by phone Monday - Thursday. Counselors will be unavailable during quarter breaks.

If you are interested in scheduling an appointment, please contact Counseling.Central@seattlecolleges.edu with your name, Student ID (SID), and your inquiry. We will communicate with you regarding what documents will need to be completed prior to the appointment, provide you the link and instructions on how to access your appointment.

Access Points: If you need to contact and/or schedule a counseling appointment, please email Counseling.Central@seattlecolleges.edu - please note that it may take up to 24-48 business hours for us to respond. Email is not a secure nor confidential form of communication, so please do not include any personal identifying information.

Services Offered: Virtual counseling services will be offered to currently enrolled students, students on Academic Probation, and students who are program ready.

Students who are not program ready yet or who are interested in professional/technical programs should contact the Advising Office.

Student Success Workshop Videos: Video recordings of our counselors providing study skills presentations are available for viewing under the Student Success Workshops tab. Accompanying PowerPoint handouts and notes are available as well.
 
For students in crisis: If you are experiencing a mental health emergency/ need immediate assistance, please call 911, the King County Crisis Clinic at 866.427.4747 and/or text the Crisis Text Line by texting HOME to 741741.

 

The Accessibility Resource Center provides accommodations and services for qualified students with disabilities at Seattle Central, in accordance with ADA and 504 requirements. To receive services, students must complete an intake with the office and provide documentation of disability.

In-person office hours: Monday - Thursday 9 a.m. – 3 p.m. Fridays: closed to the public

Available by phone and email Monday - Thursday 8 a.m. - 4:30 p.m.

Phone: 206.934.4183

Email: ARC.Central@seattlecolleges.edu

Services offered: Testing accommodations, assistive technology, sign language interpreting, alternate format, and other services as appropriate.

Operations Update: For questions or help regarding accommodations or accessibility, please contact ARC.central@seattlecolleges.edu. Our office will be monitoring messages and emails Monday - Thursday: 8 a.m. – 4:30 p.m.

Current students

Renewing letters of accommodation: Please complete the Letter of Accommodation request form.

Requesting interpreters: please email signlangreq.central@seattlecolleges.edu and include your class schedule.

Cebrina Chavez is available to meet via phone or Zoom appointment. Appointments can be made by contacting the office at ARC.central@seattlecolleges.edu

New or Prospective Students

For any questions: Please contact the office via email at ARC.central@seattlecolleges.edu or call 206.934.4183

Requesting accommodations: Please email ARC.central@seattlecolleges.edu to request an intake appointment.

The eLearning Department provides support for the following tools:

  • Canvas
  • Panopto
  • Zoom

HOURS OF OPERATION 

  • 8:30 a.m. - 7:30 p.m. – Monday – Thursday 
  • 8:30 a.m. - 4 p.m. – Fridays 

Contact Us 

Drop in Hours 

Seattle Central Library/TLC

  • M-Th 8 a.m. – 4:30 pm
  • The Financial Aid Office is answering calls, responding to emails and voice mails and meeting with students via Zoom. Appointments can be scheduled through Starfish.  
  • The Financial Aid Office processes refunds daily for the current quarter. Future quarter disbursements will begin the first week of the quarter, though students may see a few extra days of delay before they receive their refunds. We expect most students to receive their BankMobile refunds by the 6th day of the quarter.
  • The Financial Aid Office continually processes applications and students should be checking their email and People Soft accounts for financial aid updates. 

Fall Hours (in-person):

  • Monday – Thursday; 9 a.m. – 3 p.m.
  • Closed Fridays for file processing

Phone: 206.934.3844
Staff are available by phone:

  • Mondays: 9 a.m. – noon and 12:30 p.m. – 3:30 p.m.
  • Tuesdays:
    • 9 a.m. – noon
    • 12:30 p.m. – 3:30 p.m.
    • 4:30 p.m. – 6:30 p.m.
  • Wednesday – Thursday: 9 a.m. – noon and 12:30 p.m. – 2 p.m.
  • Closed Fridays for file processing 

Email: financialaid.central@seattlecolleges.edu

WebsiteSeattle Central - Financial Aid

Financial Aid Student PortalFinancial Aid Portal

Starfish Appointments: Zoom appointments via Starfish
Zoom Drop In Hours: Monday - Wednesday: 9 a.m. – 11 a.m.

  • Meeting ID: 943 2070 8469
  • Passcode: 906615

Services Offered: Students may submit documents via the Financial Aid Portal, via email, fax, or mail. 

Hours: Monday-Thursday,  8 a.m. – 4:30 p.m.

Appointments: No in-person appointments until further notice

Email Karen Kato: karen.kato@seattlecolleges.edu

  • Name
  • ctcLink ID number
  • Email address
  • Telephone number
  • Nature of inquiry and any other information that will be helpful to assist you

Services Offered: 

  • General information about internship and volunteer programs for students and companies/agencies
  • Support to students currently enrolled in the program

Access Points:

Hours: Monday-Thursday, 9 a.m. - 3 p.m.

Phone: 206.934.4030, Leave a message, voicemails answered daily

Email: info.central@seattlecolleges.edu, emails answered daily

Operations Updates:

We are currently working remotely and are responding daily to emails, voicemails. We are also updating students on campus announcements and other important information through our Facebook Page, the Seattle Central College App (download in the Apple Store or Google Play Store), and our Twitter Account (@InfoCentral_SCC).

Services Offered

  • Provide accessible and knowledgeable student staff to answer questions
  • Make referrals and direct inquiries to appropriate offices on campus
  • Assist students with navigating campus and college life
  • Update the SCC App, Facebook and Twitter with up-to-date information about campus announcements and events
  • Support new students with the enrollment process

 

BE Learning Center & SAM Learning Center:

To view tutor schedules, make appointments and find the Zoom link:

  • Log in to your Starfish account 
  • Go to the Starfish Main Menu -> My Success Network -> Services -> BE Learning Center-Central or SAM Learning Center-Central or IT&BTM Program Tutoring-Central.
  • For instructions on how to log in and use Starfish, please see this link.  
  • Or, find our Zoom links by logging into your Canvas account and selecting the Canvas course "Online Tutoring Centers – Seattle Central."

BE Learning Center: Room BE 2102

206-934-0972

Email: belearning.central@seattlecolleges.edu

BE Learning Center

 

SAM Learning Center: Co-located for Summer Quarter in BE Learning Center (BE 2102)

206-934-6919

Email: samlearningsupport@seattlecolleges.edu  

SAM Learning Center

 

BE LC Subjects Offered: Writing for all subject areas, Japanese, statistics, accounting, economics, CDS/ECED/SHS/Applied Behavioral Sciences.

SAM LC Subjects Offered: Biology, chemistry, organic chemistry, computer science (CSC 110/142/143), engineering, mathematics (pre-college and college level) and physics.

 

IT & BTM Tutoring Program: Conducted remotely, via Zoom

Email: ITTutoring.central@seattlecolleges.edu

IT & BTM Program Tutoring

For more information, please visit the Slack channel.

 

IT & BTM Subjects Offered: Business Technology Management, MS Office, Networking, Adobe Suite, GitHub website/configuration, Database Admin and Development, Programming Languages (Python, Java, JavaScript, HTML, CSS, Linux, Debug, SQL, C#, PHP, ASP.NET, Visual Studio, Web Design and Development)
 

The Bruce McKenna Writing Center

  1. Provides writing assistance via email/asynchronously. Students can send their essay drafts (in Microsoft Word) with instructions attached to BMWritingCenter@seattlecolleges.edu
  2. Tutors will respond within 1-3 business days
  3. When you receive your tutor's response, please open the Word document so that you can view their margin comments

 

eTutoring Online (through the Western eTutoring Consortium)

We also offer eTutoring online (through the Western eTutoring Consortium) for all current students. Services provided are: a Writing Lab, Live tutoring (via Zoom) and eQuestions. For more information and to set up an account, visit this link
 

Seattle Central's Broadway Edison library is open while classes are in session. Hours are listed on the library's website. Consult the website for the Health Education Center library at Pacific Tower and the Wood Technology Center library.

During open house, library services include: computers, printing, and study space, and check out and return library materials, including Chromebooks and other technology. Study rooms are available for individual use by reservations. Librarians provide in person reference service.

Virtual services include access to research databases and assistance through online chat, phone, and email reference, as well as research help by appoint with librarians. 

More info >

MAC Rules:

1) Face masks required at all times, including exercise. No exceptions.

2) ID card is mandatory for check-in at the front desk. No exceptions.

3) No food or drink (besides water) are allowed past the MAC lobby.

Hours of Operation:

In person: Monday - Thursday: 10 a.m. – 2 p.m.

Virtual: Monday - Friday: 9 a.m. - 5 p.m.

Room Availability:

Fitness Center

Game Room

Basketball Gym

Please visit the website for updates: https://mac.seattlecentral.edu/

If you have questions please reach out to us by email. Information is available on the MAC Canvas home page.

In-Person Fall Hours: Monday-Thursday, 9 a.m. - 4:30 p.m.; Fridays: 9 a.m. - noon

Appointments: Appointments are available remotely by phone or Zoom. They can be scheduled by email, Starfish, or by calling us at 206.934.3836.

Email: runningstart.central@seattlecolleges.edu and include the following information:

  • Name and student ID number
  • Any attachments relevant to your request or question (Enrollment Packet, unofficial transcripts, test scores, or Enrollment Verification form)
  • Any details necessary to assist you

Phone: 206.934.3836 or 206.934.4064. If we are unable to answer your call, please try again later during our normal business hours.

Services Offered and Updates: For all Running Start services, the best way to reach us by email or in person during open house (see above). We offer advising and registration services specifically for Running Start students. If you have questions on how your class will work online, you can email your instructor or log onto Canvas. All updates for new and returning students can be found on our website. Please continue to visit our website for updates.

Contacts:

Grace Vazquez- RS Advisor,Grace.Vazquez@seattlecolleges.edu

Todd Haak- Program Manager,Todd.Haak@seattlecolleges.edu

Susan Ju - RS Advisor, Susan.Ju@seattlecolleges.edu,

The Registration and Records office is fully open for in-person services Monday – Thursday from 9 a.m. – 3 p.m.

We offer virtual help Monday - Friday from 8 a.m. - 4:30 p.m., with limited virtual services on Tuesday until 6:30 p.m.

If you have questions about how to enroll, the status of your official evaluation, your transcript request, how to apply to graduate, payment deadlines or other general information, please contact us at Registration.Central@seattlecolleges.edu or 206.934.6918.

The ID Card Center will offer in-person services Monday - Thursday from 10 a.m. - 3:30 p.m.; closed for lunch from 11:30 a.m. – 12 p.m.

Official transcripts may be requested in person at the Registration counter, or online through the National Student Clearinghouse. Online transcript requests carry an additional $2.50 per recipient fee. A credit card is required to order a transcript online. The National Student Clearinghouse guides you through the whole process including placing the order, delivery options, and fees.

Unofficial transcripts are complimentary for current and former students. Current students may log into ctcLink and former students, can find their unofficial transcript by logging into MyCentral at https://mycentral.seattlecolleges.edu/.

Access Points

Phone: 206.934.6918.  If your call is not answered, please leave a message and we will return your call.

Email: registration.central@seattlecolleges.edu

Website: Registration

Hours: Monday-Thursday, 9 a.m. – 4 p.m.

Phone: 206.934.7980 

Voicemail: 206.934.7980

Email: promise@seattlecolleges.edu

Website: https://seattlepromise.seattlecolleges.edu/students/eligibility

Services Provided:

  • Help with course registration, creating education plans, navigating Seattle Central systems, transfer planning, etc.
  • Email a Seattle Promise Retention Specialist for help completing required milestones to maintain Seattle Promise eligibility.
  • You may also schedule appointments with your Seattle Promise support network using Starfish, using email, or by phone.

Operations Updates

Students can schedule meetings with their Seattle Promise Specialist on Starfish, by email, or by phone.

 

If you would like help organizing service learning, contact the Service-Learning Coordinator for suggestions. You may also contact Service-Learning to discuss any issues related to the program, your education, and support during your time at Seattle Central.

Access Points: M, W, Th, 8 a.m. - 3 p.m.

If you would like to talk by phone, please call 206.934.6997 or send an e-mail requesting a call to Patti Gorman at Patricia.Gorman@seattlecolleges.edu.

The Student Conduct Office supports students and staff in resolving and adjudicating behavioral concerns and provides guidelines on student conduct codes.

Location: Administration Center, BE 4180

In-person services: Tuesdays, 8:00am-4:30pm

Virtual services: Mondays, Wednesdays, Thursdays, 8:00am-6:30pm

Voicemail: 206.934.6946

Email: crystina.mostad@seattlecolleges.edu

Virtual services: Email is the best way to connect with us. We are actively responding to inquiries and reported cases. We will adjudicate conduct cases via phone or Zoom as appropriate.

Emergency Funds: Students currently enrolled and are experiencing a financial hardship that will hinder their ability to stay enrolled can apply for emergency funding. Please visit the emergency fund website for more information and the application.  Applications are reviewed by a committee one time per week. Contact Zachary.Hunter@seattlecolleges.edu

Childcare Assistance Program: Quarterly Stipends are available for student parents whose Child is in a Licensed Childcare facility.  Contact Molly.Mitchell@seattlecolleges.edu

Food and Resource Pantry: Visit the website for updated QR codes to place a weekly food or resource order. Orders placed before 10 a.m. Friday will be available for pickup from the Student Support Programs Office (BE 3215) the following Monday through Thursday during regular business hours: 9 a.m. - 3 p.m. Contact Zachary.Hunter@seattlecolleges.edu with questions.

Veterans Resources: Veterans and Dependents that need to connect around resources on and off campus or navigating enrollment contact Gysrael.Adam-Walker@seattlecolleges.edu. For questions about academic advising and GI Bill, contact Kerry.Holifield@seattlecolleges.edu. Students can also access the Zoom lounge daily from 10am - 2pm.  Check the Veterans Services website for more information.  

Reentry Services: Current or interested students who have experienced incarceration and would like assistance navigating the enrollment process, accessing community resources or need a campus contact for a community correction officer can contact Maria.Kang@seattlecolleges.edu

The Testing Office subscribes to the mission and standards outlined by the National College Testing Association (NCTA), and is dedicated to providing quality assessment and testing services to the college community.

Access Points: The most effective way to communicate with us during our remote operations is to email testing.central@seattlecolleges.edu for general inquiries and to submit scores and transcripts by high-resolution scan or picture.  Staff regularly monitor emails between 8:00am and 4:30pm on weekdays. Voicemails may be left at (206) 934-6344, and responses will be via email.

Services Offered: Math placement exams for admission are offered online through ALEKS PPL. Step-by-step instructions for taking ALEKS PPL can be found at: https://seattlecentral.edu/programs/college-transfer/college-transfer-programs/stem/math-placement-tests

English Directed Self-Placement assessments for admission are offered online: https://seattlecolleges.formstack.com/forms/seattle_central_college_dsp_2020

Math and English placement results are sent to the Testing Office automatically, and usually uploaded to student files the next business day.

We continue to accept alternative placement methods as usual through the Statewide Reciprocity Agreement. Please check the guidelines to see if you qualify: https://seattlecentral.edu/enrollment-and-funding/enrollment-and-admissions/placement-for-classes/faq

The Title IX Office for students supports students and staff in resolving and adjudicating concerns and provides guidelines on Title IX policy and procedures.

Location: Administration Center, BE 4180

In-person services: Tuesdays, 8:00am-4:30pm

Virtual services: Mondays, Wednesdays, Thursdays, 8:00am-6:30pm

Voicemail: 206.934.6946

Email:  crystina.mostad@seattlecolleges.edu

Virtual services: Email is the best way to connect with us. We are actively responding to inquiries and reported cases. We will adjudicate Title IX cases via phone or Zoom as appropriate.

 

Hours: Monday-Thursday, 8 - 4:30 p.m.

Appointments: appointments are available remotely through phone or zoom between 8:30 a.m. - 3:30 p.m. They can be scheduled through Starfish or by calling us at 206.934.4068.

Email: transfercenter@seattlecolleges.edu and include the following information:

  • Name and Student ID number
  • Any attachments relevant to your request (unofficial transcripts, personal statement drafts, etc.)
  • Any details necessary to assist you

Phone: 206.934.5469. If we are unable to answer your call, please leave a detailed voicemail that we will return as soon as possible.

Services Offered: The Transfer Center serves students who are transferring to other institutions. The Transfer Advisor can assist with researching university major and admissions requirements, reviewing personal statement drafts, and answering general questions about admissions requirements.

Hours: 
TRIO will be available for in-person services on Mondays-Thursdays from 9:00am - 3:00pm. Remote services are offered Monday-Friday from 8:00am-4:30pm. 

Regardless of if we are open for in-person services, or not, TRIO staff are available to assist those who are seeking advising or information remotely.  

Advisors are available via phone, email and Zoom. Students can access advisor appointments on Starfish, selecting mode of communication they prefer. 

For current TRIO students, TRIO Tutors are available for in-person and online appointments and can be scheduled via Starfish. Please visit our website for this quarter’s schedule and tutoring modalities that are available.  

Weekly Starfish reminders and a bi-weekly newsletter are sent out to all TRIO students with information on resources, events, and operation updates. 

Emailtrio.central@seattlecolleges.edu and trio-STEM.central@seattlecolleges.edu (for the TRIO SSS- STEM and Health Sciences program) 

Websitehttps://seattlecentral.edu/campus-life/student-support-and-services/trio  

Front Desk: 206.934.3852 

Schedule appointment with a TRIO Advisor 

Contact Information: 

Kith Chantrirack, Program Manager A, 206.934.4424, somkhith.chantrirack@seattlecolleges.edu 

Nancy Le, Program Assistant, 206.934.3852, nancy.le2@seattlecolleges.edu   

Qanani Kalil, TRIO-STEM Manager, 206.934.5463, Qanani.A.Kalil@seattlecolleges.edu   

Vanessa Unti, TRIO- Interim Director, 206.934.3888, Vanessa.Unti@seattlecolleges.edu  

Amaris Penaloza Rayo, Interim Student Success Specialist, 206.934.5465,  Amaris.Penaloza-rayo@Seattlecolleges.edu

Andrea Vederoff, Student Success Specialist, 206.934.5467, Andrea.Vederoff@seattlecolleges.edu 

Workforce Services provides financial aid support with tuition/fees, books and transportation for eligible students in career training programs. Workforce programs include Basic Food Employment & Training (BFE&T), Opportunity Grant, Worker Retraining and WorkFirst.

Remote operations Monday-Friday, 8:30 a.m. - 4:30 p.m.

Email: workforceservices@seattlecolleges.edu

Front Desk: (206)934-3854

Eligibility Survey:www.startnextquarter.org

If you are interested in Workforce Services funding support can go visit www.startnextquarter.org to check your eligibility.

You can also visit our webpage to learn about our financial assistance programs, eligible education programs and complete the Workforce Services application.

Drop-In Advising: If you need to speak with an Advisor, join one of our Drop-in sessions. The IP Office offers both in-person sessions and virtual sessions via Zoom. Drop-In Hours and more information on advising services are available from the Connect With an Advisor pages on our website. Wait time for Drop-ins depends on how many students are in line and when you sign-up. Drop-in advising is ideal for short questions related to academic or immigration advising.

Advising Appointments: If you need to meet with an advisor for a longer period of time (for example, to do academic planning or to apply for immigration benefits like OPT) we suggest you make an appointment with your primary advisor. Appointments are available remotely via Zoom during our regular office hours. Schedule an appointment with your primary advisor through Starfish, or contact your advisor directly by email (a link to your advisor’s email is in the table below).

Primary advisor assignments:

B, C, F, G, H, I, J, K, L, M, O, Q, R, U, X   Melissa Randolf

A, D, E, N, P, S, T, V, W, Y, Z                    Michelle Barreto

The Umoja Scholars Program will be available virtually for fall quarter 2022:

  • Monday: 9 a.m. - 5 p.m.
  • Tuesday: 9 a.m. - 5 p.m.
  • Friday: 9 a.m. - 5 p.m.

In-person assistance is available:

  • Wednesday: 9 a.m. - 5 p.m.
  • Thursday: 9 a.m. - 5 p.m.

Email: umojacommunity@seattlecolleges.edu

More information on Umoja at Seattle Central College