Informal Complaint

Step #1

We strongly encourage a student who has a complaint to communicate (via email, phone, video conference, or in person) directly with the college employee most responsible for the condition or situation that is the cause of the complaint first, and hopefully solve the problem with dialogue. Most problems are able to be resolved at this stage with calm, objective conversation.

Step #2

If your conversation (via email, phone, video conference, or in person) with the instructor or staff member does not result in a satisfactory response, or if there is some reason that makes it inappropriate to speak with the employee, the next step is to make an appointment to speak with the employee’s supervisor. Normally, this will be the director, manager, or dean of the division or program. 

If you have any questions or need contact information, please contact us via email: c.student-complaints@seattlecolleges.edu