Applications Support

AAS-T, Certificate

The Applications Support Program in Information Technology includes a three-quarter certificate and six-quarter associate of applied science degree curriculum. Both programs have prerequisites totaling about one additional quarter for most students. The curriculum was designed with input from Puget Sound industry representatives to include the skills needed for successful employment. Classes in the program provide expertise in using software applications and in supporting users of such applications. An introduction to computer hardware, and essential communications and problem solving skills are included. Students will prepare to take Microsoft Office User Specialist (MOUS) exams in a variety of Microsoft applications.

Career Opportunities

The Information Technology field is growing two times faster than any other section of the economy. A recent Department of Labor study indicates that more than a million new IT jobs will be created in the United States by the year 2005. There is a critical shortage of qualified IT professionals. There are currently about 5,400 vacant in-state positions in the IT field, and a three-year demand for an additional 33,800 according to a study by the Northwest Policy Center. Excellent opportunities exist with both large and small companies and in the public sector.

Students completing the Applications Support certificate option will be prepared for positions such as help desk analyst, technical support specialist, computer support technician and customer support analyst in businesses and agencies in the public and private sector.

Learning Outcomes (AAS-T)

  1. Demonstrate an understanding of how information technology fits into the operations and management of business and into society
  2. Demonstrate an understanding of the issues affecting computer system upgrade/purchase decisions
  3. Recognize current computer technology trends and utilize knowledge in making decisions and in carrying out tasks/projects
  4. Create and use relational databases, including developing queries, customizing forms and reports, and using macros, creating charts and working with graphics
  5. Install and configure hardware and software in a Windows environment and employ various techniques to troubleshoot problems with software and hardware installation/configuration
  6. Install, configure and use Internet browser software
  7. Design, create and modify spreadsheets to create associated charts and graphs, and to create and use macros
  8. Apply spreadsheet principles to business problems
  9. Operate in a Windows environment, including organizing files and programs and using Windows functions accessories
  10. Create compound documents such as newsletters with drawings and objects from multiple software applications, such as embedded spreadsheets
  11. Demonstrate the broad based knowledge and skills embedded for all Associate in Applied Science candidates from Seattle Central Community college

Entrance Requirements

  • ASSET test and writing sample. (Eligibility for ENG 101 and MAT 119)
  • Completion of the following core courses with a 2.5 GPA or better: MAT 119 or 114, Applied Mathematics; ENG 106, Technical Writing; MIC 101, Introduction to Microcomputer Applications; CIS 102, Introduction to Computer Information Systems.
  • Equivalent course work or experience will be evaluated for possible substitution.

The program begins fall quarter of each year. Acceptance into the program for other quarters will be determined on a case-by-case basis. Admission to the program is on a first-come, first-served basis after applicants provide proof that the entrance requirements have been met.

How to Get Started

  • Complete the Standard Procedure for Admission to the College
  • After completing the above test(s), you must take your results and/or an unofficial copy of your college transcript to the Information Technology counselor to determine eligibility to enter the program. Please call 206 587-3830 for assistance.
    Counselor: Michele Dela Rosa, MDelaRosa@sccd.ctc.edu

Graduation Application

Applications Support AAS-T Degree
Applications Support Certificate

Estimated Training Costs

Curriculum

PrerequisitesCr
CIS 102 OR INFORMATION COMPUTER CONCEPTS 3
Provides a broad introduction to computers and information systems. Includes hardware, software, data organization, data communications and systems development. Covers the evolving role of computers in society.
Previous computer work experience
ENGL 106 TECHNICAL WRITING 3
MIC 101 OR INTRODUCTION TO MICROCOMPUTER APPLICATIONS 4
Intro to microcomputer applications for Windows. Includes an overview of Windows, the Microsoft Office System featuring Word, Excel, Access, PowerPoint, Internet Browsers, email, along with emerging software application topics and concepts.
Ability to use MS Office
MIC 150 OR INTERNET AND THE WORLD WIDE WEB 4
Intro to the global information network. Provides experience using browsers, email, search engines, and other Internet and web tools. Focuses on using the tools to find valuable information and resources on the Internet. Understand the process of creating a web presence including basic HTML and web page editing tools.
Ability to use web browsers
1'st QuarterCr
ITC 140 INTRODUCTION TO COMPUTER HARDWARE 5
Provides basic understanding of various hardware components, including installation and configuration. Learn how software interacts with and controls the computer's hardware elements. Emphasizes analytical logic and troubleshooting skills. Introduces basic networking concepts.
ITC 161 SUPPORTING MICROSOFT WORD 4
Learn to install Word and troubleshoot MS Word in a networked office environment. Learn to help employees with tasks ranging from simple how-to questions to complex specialized requests. Prepares students for the Microsoft Office Specialist (MOS) exam.
MATH 110 APPLIED MATH FOR TECHNICIANS 3
Emphasis on applications of mathematics to vocational and technical courses.
MIC 122 SPREADSHEET APPLICATIONS & DESIGN WITH MS EXCEL 4
Covers industry standard microcomputer spreadsheet packages, such as Lotus 1-2-3 and Microsoft Excel to study and interpret financial data.
2'nd QuarterCr
BUS 140 CUSTOMER RELATIONS 5
Develops skills to identify and resolve customer complaints, handle difficult customers, and utilize effective verbal and nonverbal communication methods. Learn appropriate professional use of various electronic media and contribute positively to the service culture of an organization. Examines future trends and changes in work environments.
MIC 110 PROGRAM DESIGN AND DEVELOPMENT IN VISUAL BASIC 4
Intro to concepts involved in planning, developing, testing, and debugging a computer program. Introduces programming language and principles of structured programming that can be applied to any programming language.
MIC 120 DATABASE MANAGEMENT AND DESIGN WITH MS ACCESS 4
Develop database application and design skills through use of MS Access. Emphasizes planning, creating and revising a database system.
MIC 160 SUPPORTING MICROSOFT APPLICATIONS 4
Learn essential technical support skills for end users and strengthen software skills of essential Microsoft applications. Prepare to pass the Microsoft Office Systems (MOS) certification exam at the proficient level.
3'rd QuarterCr
ACCT&201 PRINCIPLES OF ACCOUNTING I 5
(Formerly ACC 210 - Financial Accounting Fundamentals I) Basic accounting concepts, principles and procedures for recording business transactions and developing financial accounting reports. Recommended: ACC 110 or sophomore standing (N,S).
CIS 197 WORK EXPERIENCE COMPUTER INFORMATION SYSTEMS 5
Provides an opportunity to practice communication and research skills and uses knowledge to support users on campus. Interact with users via telephone and utilize help-desk software. Provides some internal training prior to placement at the help-desk.
ITC 134 COMPUTER OPERATING SYSTEMS 5
Intro to concepts of processes, file systems and structures, software and hardware management, security and user authentication, resource allocation, and memory management. Uses WINDOWS, DOS, and LINUX operating systems to introduce these concepts.
WEB 110 WEB AUTHORING I 4
Covers the mechanics of web page production starting with absolute basics. Covers document structure, text elements, list elements, links, tables and working with images and creating framesets. Focuses on creating HTML files ?by hand? with emphasis placed on browser compatibility issues and HTML/XHTML validation.
Total Credits = 66

NOTE: This curriculum is being developed and revised. Please check with the Communication & Design Division, 206 587-3830 for current information.

Students must maintain a grade of 2.0 or better in every class to remain in this program.

Students who intend to complete the Applications Support AAS-T degree should meet with the Information Technology counselor to plan their courses beyond those listed above. AAS-T degree students must complete the following additional requirements: English 101, Composition; Humanities 105, Intercultural Communications; IT electives (10 credits); MAT 116 Math Applications OR MAT 107 Mathematics a Practical Art; MIC 298, Advanced Applications Project. Total AAS degree credits: 90.

For Further Information:

Applications Support
Business. Information Technology & Creative Arts
Seattle Central Community College
1701 Broadway, Room BE5166
Seattle, WA 98122
PHONE: (206) 587-3830
FAX: (206) 516-3130